Rules & Conditions FAQ

In order to ensure the highest quality experience for all guests, we’ve put together a list of rules and conditions regarding participation. If you have any questions, please contact us.

Restrictions
  • Reservations are Required.
  • Minimum age: 10
  • Climbers under 13 years of age are required to climb with an adult.
  • Maximum weight: 250 lb
Cancellation Policies

Cancellation and Rescheduling Policy for Playdays & Playdates:

  • For cancellations made at least 48 hours before scheduled start time: Refund or Reschedule
  • For cancellations made fewer than 48 hours before the scheduled start time:  No refunds, no rescheduling
  • No-Show:  no refunds, no rescheduling

Cancellation and Rescheduling Policy for Private Events:

  • For cancellations made at least 15 days before scheduled date: Full refund.
  • For cancellations made fewer than 14 days before the scheduled date:  A 50% cancellation fee will be applied to amount paid. Any remaining amount can be used towards a future Adventura event. No refunds will be given on booking deposit or other payments towards full event fee.
  • For cancellations made fewer than 7 days before the scheduled date:  no refunds, no rescheduling.

Cancellation due to Weather or other Condition:

Adventura reserves the right to conduct events regardless of weather conditions. All decisions on whether to operate the Challenge Course on any given day are at Adventura’s sole discretion.

In the event that a specific reserved date or time slot is either canceled by Adventura or not available due to weather or other condition, or (if applicable) less than 1/2 of the Challenge Course activities were completed prior to closing the Challenge Course, we will provide alternative options and work with you to reschedule. It is important that you provide us with detailed contact information when you place your order so that, if necessary, we may reach you with these alternative options. You are not entitled to a refund as a result of such cancellation, however, if other options or rescheduling is not feasible, Adventura may provide a refund in its good faith discretion. In no event shall you be entitled to receive any additional costs, expenses, or other losses or damages of any type you may have incurred in planning for any scheduled date.

Booking Policies

For private event bookings:
Booking Deposit and Date Reservations: In order to secure an event date and time, we require an estimated headcount and a deposit of 50% of the total program cost. Programs booked within 14 days of the program date require full deposit and guaranteed headcount (see below) at the time of booking.

  • All bookings are considered tentative until deposit is received.
  • Final payment of all program fees must be made in full no later than 14 days before the day of the event.

Guaranteed Headcount and Payment: 
2 weeks (14 days) before your program date, we will contact you for your guaranteed headcount and to complete payment for your event. Your final headcount will be considered a guaranteed minimum number of participants, and no refunds will be issued if fewer participants attend.

  • Your headcount can be increased after this date, subject to our ability to accommodate such increase.
Clothing

There’s no such thing as bad weather, only poor clothing choices.

Clothing

There’s no such thing as bad weather, only poor clothing choices.

We climb and play regardless of the weather conditions!

Weather can come in many forms; from hot and humbid to wet and cold. It is essential that participants come prepared for the weather of the day. Layers are the key to maintaining comfort throughout the adventure. Synthetics and wool variations are ideal. 

Spring and Summer:

Shorts are OK, but not too short or the harness will rub against skin. 

All Seasons:

Jacket – please bring a rain jacket. 

Tops & Bottoms – Outer layer should protect from rain and wind. Base layers should wick and dry. 

Shoes – Closed-toe shoes are required. Hiking/running shoes recommended. 

Gloves – lightweight gloves are best. 

Hat – synthetic or wool for cold weather, cap with brim is best for sunshine. 

Accessories – Camera, water bottle, sunglasses, sunscreen are recommended.

Weather

Inclement Weather

Our facility operates in the rain, snow, sun, and fog.  We only close at the discretion of management based on risk management policies. If management feels that the weather poses a safety risk, then we will close. Otherwise, we run all sessions as scheduled. Don’t worry about getting wet. You might find that you have more fun than you thought possible in the rain!

Adventura reserves the right to conduct events regardless of weather conditions. All decisions on whether to operate the Challenge Course on any given day are at Adventura’s sole discretion.

In the event that a specific reserved date or time slot is either canceled by Adventura or not available due to weather or other condition, or (if applicable) less than 1/2 of the Challenge Course activities were completed prior to closing the Challenge Course, we will provide alternative options and work with you to reschedule. It is important that you provide us with detailed contact information when you place your order so that, if necessary, we may reach you with these alternative options. You are not entitled to a refund as a result of such cancellation, however, if other options or rescheduling is not feasible, Adventura may provide a refund in its good faith discretion. In no event shall you be entitled to receive any additional costs, expenses, or other losses or damages of any type you may have incurred in planning for any scheduled date.

Fitness

Do I Have To Be In Good Shape?

Physical Fitness – Climbing on the adventure course is a physical event. Participants should be in good health and physically fit. For ground-based private events, most of the activities can accommodate folks of all physical abilities.

Safety

Is it safe? What if I am Afraid of Heights?

At Adventura, safety comes first. Our course is designed by experienced industry experts to maximize the excitement and minimize the risk. By definition, adventures have inherent risks, both real and perceived. Our course risk management plan begins with a design that enhances the perceived risk and controls the real risk. Our course was constructed by builders certified by the Association for Challenge Course Technology (ACCT), the leader in research, design, and construction of adventure courses. An ACCT certified builder inspects all carabiners, belay devices, harnesses, and helmets each year, along with all components of low and high elements. Additionally, we inspect our facility/equipment daily.

Fear and anxiety play a role in everyone’s life on some level. It’s normal to be afraid of the unknown and certainly everyone has questions when they arrive at the adventure course facility. Will I be able to do this? Am I strong enough? Will others think poorly of me if I can’t? I don’t want to be embarrassed. I don’t want to slow others down. I don’t want to be a burden on anyone. These are but a few of the thoughts that race through the mind when faced with the unknown of the adventure course. Amazingly enough, it is also these very thoughts and fears that make the challenge course such a powerful experience for individuals and groups that are committed to growing.

Experiencing, hearing, and seeing people do things that they are not masters of, or that they are fearful of, taps into a level of  development that 9 out of 10 people never discuss or face. By going through a challenging experience, people discover a deeper sense of capability.

How to use a Groupon voucher

How do I redeem my Groupon?

  1. Visit the main page of our website
  2. Scroll down and select “Book Now”
  3. Select “Playday” (Groupon vouchers are not eligible for PlayDate use)
  4. On the left side, enter the number of participants (adults, teens, and/or children)
  5. On the right side, select the date you want. Notice the time of the session will pop up below the calendar. If there are multiple sessions that day, you are given the option to choose.
  6. Enter your name, email address, and phone number
  7. Click “Continue”
  8. In the price section on the next page, there is a link that says “Have a Code?”. Click this link and enter your eight-digit voucher number from your Groupon voucher, then click “Apply Code”. (If you have multiple vouchers, repeat by pressing “Have a code?” again)
  9. Enter credit card information to pay the remaining tax balance
  10. Click Pay to finalize

 

You will receive a confirmation email after the booking is complete.

Expired Voucher

Expired Voucher

My Voucher Expired!

The law in Washington State dictates that vouchers, upon expiration, convert to face-value gift certificates. To use an expired voucher, please call our Customer Support team at 1-866-981-8665 ext 2 or email support@adventuraplay.com.

Contact information

Woodinville Course:
14300 145th St NE, Woodinville, WA 98072
1-866-981-8665

Corporate Mailing Address:
Adventura, LLC
7525 Hickory Ridge Lane, Ferndale, WA 98248